Q: How do I buy a ticket online?
A: Buying a ticket online is easy:
1. Browse to the match you want to go to on the Home games page.
2. You’ll then be asked to login or register. If you already have a Client Code from a previous booking use this to login. If not, check the next question for registering. You can then select your own seat by clicking ‘closest seat’ or choose the area with the most seats available –the colour scheme shows red- sold out, amber –limited availability and green –available seats.
3. Proceed to Checkout where we’ll need your card details.
Q. How do you register with the online Ticket Office?
A: If you do not have a season ticket or has not bought tickets with us before you should click on the
button ‘Register a new account’, then follow the prompts. If you do have a client code from previous bookings use the ‘Activate your client code’ button and follow the prompts. Please note you need to have an email to register for this facility.
Q: I am registered with the online bookings but am unable to login. What should I do?
A: Check firstly that you are using the correct username and password (both case sensitive). If you are still experiencing problems please contact us by email to firstname.lastname@example.org
Q: I am registered with the website but have forgotten my username/e-mail. What can I do?
A: If you call us on the ticket enquiry line on 01463 222880 option 1 and we can supply you with your login details (please note you will need to confirm all your other personal details).
Q: The area of the ground I want to sit in is not available. Why is this?
A: Some areas of the ground may already be sold out due to high demand. Some other areas i.e. the family stand are not available due to the selling criteria in these areas.
Q: We require more than 10 tickets for a game. Is this possible?
A: Under certain circumstances we are able to sell more than 10 tickets to one person. If you require more than 10 tickets please call us on 01463 222880 option 1 and one of our colleagues on the Ticket Enquiry line will be able to assist.
Q: I can’t find the game on the website that I want to book tickets for. Why is this?
A: Unfortunately we are unable to sell high priority games via the internet. This is to ensure no home area tickets are purchased by opposing supporters. Also, early in the season, games tend not be put on sale straight away. Keep a look out on the main website as to when these tickets will go on sale.
Q: I have purchased tickets via the web but now require additional tickets(s) as close to them as possible. Can I do this?
A: If you require seats close to seats you have already purchased you will need to call us on 01463 222880 option 1. Purchasing additional seats on line will not guarantee them close to previously purchased seats.
Q: I have some specific seats I want to purchase but the computer will not let me select them. How can I select them?
A: Our systems automatically select the "best available" seat for a selected area. If you need a specific seat please contact us on 01463 222880 option 1.
Q: I have been asked for a CV2 number. What is this?
A: This is the last 3 digits of the number on the signature strip on a credit / debit card (usually on the right side of the signature strip)
Q: I have purchased tickets online but have not received a confirmation e-mail. Does this mean my purchase has not gone through?
A: Possibly, first please check your e-mail address is correctly registered with us. If this is registered incorrectly no confirmation e-mail will have been sent. If your e-mail address is correctly registered with us please call 01463 222880 option 1 so we can check your booking.
Q: I have purchased tickets and they have not arrived by post?
A: Matchday Saturday/Sunday - All tickets booked after the Wednesday prior to the match will be made available for collection from the ticket office. Matchday Tuesday/Wednesday - All tickets booked after the Thursday prior to the match will be made available for collection from the ticket office. Matchday Thursday - All tickets booked after the Monday prior to the match will be made available for collection from the ticket office. All bookings with a delivery address out with the UK (excluding the Republic of Ireland) will automatically be retained in the ticket office for collection If you have not received your ticket the day prior to the match, please contact the enquiry line on 01463 222880 option 1. You will need to have your booking information to hand as you will be asked to confirm details. Please note that if you have chosen standard postage we are unable replace tickets lost in the post.
Q: I want to change details on my account.
A: You can amend your personal details whenever you are on the Online Ticket Office website by clicking the Login/Register link at the top right-hand side of the screen and clicking on the “Update My Details” link within the “My Account” section. You must log-in to the Online Ticket Office site before you can update your account details. When you have finished updating your details, click the update button and this will send the details to our database. A screen will appear to show you this has been successful.
Q: I have lost my match tickets, what do I do?
A: If you have lost your ticket prior to the match, please contact the ticket office on 01463 222880 option 1 then option 2. You will need to have your booking information and id to hand as you will be asked to confirm details. In most cases replacement tickets can be purchased by you. If your missing tickets turn up within 14 days of the match we will be happy to refund them.
Q: I have forgotten my match tickets, what happens?
A: If you have lost your ticket prior to the match, please contact the enquiry line on 01463 222880 option 1 or come into the Ticket Office. You will need to have your booking information and id to hand as you will be asked to confirm details. In most cases replacement tickets can be purchased by you. If you return your forgotten ticketsto the Ticket Office within 14 days of the match we will be happy to refund them.
Q: Why do I need ID if I have lost/ forgotten my match tickets?
A: To ensure that someone else does not fraudulently claim your match ticket is lost or stolen resulting in them selves being able to gain access to the stadium at your expense.
If your question has not been answered, please call the club.